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Armor Knowledge Base

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To fully use this screen, you must have the following permissions assigned to your account:

  • Read Workload(s)
  • Write Workload
  • Read Virtual Machine Stats
  • Read Virtual Machine(s)
  • Write Virtual Machine
  • Scale Virtual Machine
  • Read Location(s)
  • Read Virtual Data Centers
  • Read Tasks
  • Write Tasks
  • Read Storage
  • Read product catalog
  • Read Network IP
  • Read Network NAT
  • Read Entity Metadata
  • Read Log Management Plan Selection
  • Write Orders
  • Read Orders
  • Read Notification(s)

The Virtual Machine screen also displays:

  • Load Balancer
  • Backup & Recovery Server
  • Persistent Data Encryption Manager
  • Advanced WAF


Available Virtual Machines

Armor offers the following types of virtual machines:

Windows

Operating system
  • Windows
Version
  • 2012 Datacenter
  • 2012 R2 Standard
  • 2012 Standard
  • 2016 Standard (Desktop Experience)

Windows servers require a minimum of 2 CPU and 2GB of memory.

CPU
  • 2
  • 4
  • 8
  • 12
  • 16
  • 24
Memory (GB)
  • 2
  • 4
  • 6
  • 8
  • 12
  • 16
  • 4
  • 8
  • 12
  • 16
  • 24
  • 32
  • 64
  • 8
  • 16
  • 24
  • 32
  • 48
  • 64
  • 12
  • 24
  • 36
  • 48
  • 72
  • 96
  • 16
  • 32
  • 48
  • 64
  • 96
  • 128
  • 198
  • 256
Storage TypeStorage Purchase Options
SSD10gb up to 500gb in 10gb increments
RAW250gb up to 2000gb in 250gb increments
FLUID50 - 2000gb in 50gb increments


Linux

Operating system
  • CentOS
  • RHEL
  • Ubuntu
Version
  • 6
  • 7
  • 6
  • 7
  • 16.04
  • 18.04
  • 20.04

Linux servers require a minimum of 1 CPU and 2GB of memory.

CPU
  • 1
  • 2
  • 4
  • 8
  • 12
  • 16
  • 24
Memory (GB)
  • 2
  • 4
  • 6
  • 8
  • 2
  • 4
  • 6
  • 8
  • 12
  • 16
  • 4
  • 8
  • 12
  • 16
  • 24
  • 32
  • 64
  • 8
  • 16
  • 24
  • 32
  • 48
  • 64
  • 12
  • 24
  • 36
  • 48
  • 72
  • 96
  • 16
  • 32
  • 48
  • 64
  • 96
  • 128
  • 198
  • 256



Review Virtual Machines

The Virtual Machines screen provides a high-level view of all of your virtual machines. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines
    • Search by Virtual Machine, Primary IP, or Tag.
    • Filter by Type, State, or Power Status.
ColumnDescription
NameThis column displays the name of the virtual machine.
Primary IPThis column displays the primary IP address associated with the instance.
Type

This column display the type of instance. 

More common types are VM and Log Relay.

Date CreatedThis column displays the date the virtual machine was created in AMP.
State

The security status of the instance, in relation to the installed agent. There are three states:

  • Unprotected indicates the agent is not installed in the instance.
    • Instances without an agent will be labeled as Unprotected. All instances from the public cloud account will be displayed.
  • Needs Attention indicates that the agent is installed, but has not properly communicated (heartbeated) with Armor.
  • OK indicates that the agent is installed and has communicated (hearbeated) with Armor.
Power

This column displays the power status of the virtual machine:

  • A green icon indicates that the virtual machine is powered on.
  • A red icon indicates that the virtual machine is powered off.
  • An orange icon indicates that the virtual machine is in a different (inconsistent) power state than the other virtual machines in the same vApp.
  • An infinite loop icon indicates that the virtual machine is pending installation.
TagsThis column displays any tags that have been added to the virtual machine on the Tags + Notes screen.



Review Details for a Specific Virtual Machine

From the Virtual Machines screen, you can access detailed information for each virtual machine. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines. 
  3. Locate and select the desired instance.  


Overview

This section displays detailed information for the virtual machine.

FieldDescription
Type

This entry displays the type of instance, specific to the offerings offered by your public cloud provider, such as EC2 instance for AWS.

  • More common types are VM and Log Relay.
ProviderThis entry displays Armor's private cloud, the provider for the instance.
Instance IDThis entry displays the ID associated with the virtual machine.
Instance State

This entry displays the security status of the virtual machine.

RegionThis entry displays the data center that hosts the virtual machine.
Availability ZoneThis entry displays the available zone within the specified region.
WorkloadThis entry displays the workload associated with the virtual machine.
StorageThis entry displays the disk storage amount.
Original OS VersionThis entry displays the original operating system for the virtual machine.
Current OS VersionThis entry displays the current operating system for the instance or virtual machine.
Public IPSThis entry displays the public IP address(es) associated with the virtual machine.
Primary Private IP

This entry displays the private IP address associated with the virtual machine.


Sub-Agent Health Table

This section displays the sub-agent health related to your Armor-protected virtual machines.

COLUMNDESCRIPTION
Name

This entry displays the specific service that is being checked.

ProductThis column displays the product name associated with the sub-agent (i.e. Trend, Rapid7).
Sub-Agent VersionThis column displays the sub-agent version.
State

This entry displays the status of the service, either OK, Needs Attention, or Pending.

  • The status will reflect Pending for up to two hours from the time the virtual machine or Armor agent is initially registered.
MessageIf the status is Needs Attention, then this entry will display additional details on the service check results.



Review Sub-Agent Health Details for a Virtual Machine

For each of your virtual machines, you can view sub-agent health details. You can use this information to troubleshoot agents that may be in a bad state.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.

  2. Click Virtual Machines.

  3. Locate and select the desired instance. 
  4. Locate and hover over the sub-agent that you want to view. 
  5. Click the name of the desired sub-agent. Or, click the vertical ellipses, then click View Details.
  6. On the left-side of the screen, select the sub-agent that you want to view.
    1. The information that displays on the right-side of the screen will change based on the sub-agent that is selected.

Armor Agent

Review specific information and troubleshooting steps for the Armor Agent service.

SECTIONDESCRIPTION
Details

This section displays the following information for the Armor agent:

Heartbeat

  • Last Heartbeat
  • Heartbeat Window
  • Steps to Remediate

Agent Version

  • Installed Version
  • Current Version
  • Steps to Remediate




File Logging

Review specific information and troubleshooting steps for the File Logging service.

SECTIONDESCRIPTION
Details

Logs

  • Last Log Received
  • Log Received Window
  • Steps to Remediate

Log Version

  • Installed Version
  • Current Version
  • Steps to Remediate
Connectivity

This section displays the script to check connectivity, along with steps to remediate.





File Integrity Monitoring

Review specific information and troubleshooting steps for the File Integrity Monitoring (FIM) service.

SECTIONDESCRIPTION
Trend to Armor Sync

Trend

  • Host ID
  • Status
  • Last Communication

Armor

  • Host ID
  • Status
  • Last Communication

Steps to Remediate

ConnectivityThis section displays the script(s) to check connectivity, along with steps to remediate.
Errors

This section displays any known errors, along with steps to remediate.





Intrusion Detection System

Review specific information and troubleshooting steps for the Intrusion Detection System (IDS) service.

SECTIONDESCRIPTION
Trend to Armor Sync

Trend

  • Host ID
  • Status
  • Last Communication

Armor

  • Host ID
  • Status
  • Last Communication

Steps to Remediate

ConnectivityThis section displays the script(s) to check connectivity, along with steps to remediate.
Errors

This section displays any known errors, along with steps to remediate.





Malware Protection

Review specific information and troubleshooting steps for the Malware Protection service.

SECTIONDESCRIPTION
Trend to Armor Sync

Trend

  • Host ID
  • Status
  • Last Communication

Armor

  • Host ID
  • Status
  • Last Communication

Steps to Remediate

ConnectivityThis section displays the script(s) to check connectivity, along with steps to remediate.
Errors

This section displays any known errors, along with steps to remediate.





Vulnerability Scanning

Review specific information and troubleshooting steps for the Vulnerability Scanning service.

SECTIONDESCRIPTION
Registered

This section displays the following information for the Armor agent that is registered:

  • Agent ID
  • Asset ID
  • Status
  • Steps to Remediate
Scan Import

This section displays the following scan import information for the Armor agent:

  • Report Date
  • Expected Window
  • Status
  • Steps to Remediate
ConnectivityThis section displays the script(s) to check connectivity, along with steps to remediate.
Last Scan Time

This section displays the following information regarding the most recent scan:

  • Scan Time
  • Expected Window
  • Status
  • Steps to Remediate






Create a Virtual Machine

 Create a Virtual Machine with a New Workload

Create a Virtual Machine with a New Workload

  1. In the Armor Management Portal, in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Hover over the plus ( + ) icon, and then click the Virtual Machine icon.
    • If you do not have any virtual machines listed, then click Deploy New, and then select Virtual Machine.
  4. Locate and select the desired operating system and operating system version.
  5. On the right side, use the Region drop-down menu to select the data center to host your virtual machine.
  6. Select the desired virtual machine based on your CPU and memory needs (GB).
    • You can click High CPU or High Memory to filter the list of virtual machines. You can also click Show All Options to see every virtual machine offering.
    • Armor labels virtual machines by CPU and memory features. For instance, 2x4 indicates that the virtual machine has 2 CPU and 4 GB of memory.
  7. In Name, enter a descriptive name for your virtual machine.
  8. In Workload, select New Workload. 
  9. In New Workload Name, enter a descriptive name.
  10. In New Tier Name, enter a descriptive name. 
  11. In Location, select and verify the data center to host your virtual machine. 
  12. Under Access Credentials, note your username to access the virtual machine. 
  13. In Password, enter a secure password to use to access the virtual machine. 
    • Your password must contain:
      • An upper-case letter
      • A lower-case letter
      • A number
      • A special character: ! @ # $ % ^ * ( ) { } [ ]
    • You can also click Generate Password to allow Armor to create a password. 
  14. (Optional) For additional storage, under Storage Substrate and Disk Size, select your desired storage, and then click Add Disk. 
  15. On the right-side menu, review the pricing information, and then click Purchase. 

    • When you order a virtual machine, you are also ordering Intelligence Security Model (ISM) for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure: 

      TierNumber of virtual machines
      11 - 10
      211 - 25
      326 - 100
      4101- 250
      5251 - 500
      6500 +
  16. To view the status of your newly created virtual machine, in the left-side navigation, click Infrastructure, click Virtual Machines, and then search for your newly created virtual machine. 

After you create a virtual machine, Armor recommends that you:

  1. Create a firewall rule

    • By default, outbound and inbound traffic are blocked from virtual machines. To allow traffic, you must create a firewall rule. To learn more, see Firewall Rules.

  2. Download the SSL/VPN client.

    • To access the virtual machine, you must download the SSL/VPN client. To learn more, see SSL VPN - decomission.
 Create a Virtual Machine with an Existing Workload


Create a Virtual Machine with an Existing Workload

If you create a virtual machine with an existing workload, then your Location and Virtual Data Center will be automatically selected.

  1. In the Armor Management Portal, in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Hover over the plus ( + ) icon, and then click the virtual machine icon.
  4. Locate and select the desired operating system and operating system version.
  5. Select the desired virtual machine based on your CPU and memory needs (GB).
    • You can click High CPU or High Memory to filter the list of virtual machines. You can also click Show More Options to see every virtual machine offering.
    • Armor labels virtual machines by CPU and memory features. For instance, 2x4 indicates that the virtual machine has 2 CPU and 4 GB of memory.
  6. In Name, enter a descriptive name for your virtual machine.
  7. In Workload, select an existing workload. 
  8. In In Workload Tier, select an existing tier.
    • To create and use a new tier, select New Tier, and then in New Tier Name, enter a descriptive name. 
  9. Under Access Credentials, note your username to access the virtual machine. 
  10. In Password, enter a secure password to use to access the virtual machine. 
    • Your password must contain:
      • An upper-case letter
      • A lower-case letter
      • A number
      • A special character: ! @ # $ % ^ * ( ) { } [ ]
    • You can also click Generate Password to allow Armor to create a password. 
  11. (Optional) For additional storage, under Storage Substrate and Disk Size, select your desired storage, and then click Add Disk. 
  12. On the right-side menu, review the pricing information, and then click Purchase. 
    • When you order a virtual machine, you are also ordering Intelligence Security Model (ISM ) for the virtual machine. Based on the number of virtual machines that you order, the price of ISM may change. 
  13. To view the status of your newly created virtual machine, in the left-side navigation, click Infrastructure, click Virtual Machines, and then search for your newly created virtual machine. 

After you create a virtual machine, Armor recommends that you:

  1. Create a firewall rule
    • By default, outbound and inbound traffic are blocked from virtual machines. To allow traffic, you must create a firewall rule. To learn more, see Firewall Rules.
  2. Download the SSL/VPN client.
    • To access the virtual machine, you must download the SSL/VPN client. To learn more, see SSL VPN - decomission.



Edit a Virtual Machine

 Reboot, Reset Or Turn Off A Virtual Machine

Reboot, Reset or Turn Off a Virtual Machine

These instructions only apply to virtual machines in a Powered On status.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
    • You can also hover over the desired virtual machine, and then click the vertical ellipses that appear. 
  4. Next to Instance State, click the vertical ellipses. 
  5. Select and confirm the action: 
    • Power Off - This action will turn off your virtual machine.
    • Force Power Off - This action will forcefully turn off your virtual machine if Power Off does not respond. 
    • Shutdown Guest - This action will turn off the operating system on your virtual machine. 
    • Reboot Guest - This action will reset the operating system on your virtual machine. 
    • Reset - This action will reboot your virtual machine. 

If the state of your virtual machine does not change after 5 minutes, please contact Armor Support. 

 Rename a Virtual Machine

Rename a Virtual Machine

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Hover over the gear icon, and then click the pencil icon. 
  5. In VM Name, enter a descriptive name, and then click Rename. 
 Resize a Virtual Machine


Resize a Virtual Machine

You can use these instructions to learn how to upgrade or downgrade a virtual machine:

Upgrade a Virtual Machine

If you upgrade a virtual machine's memory or CPU, then you will need to reboot your virtual machine.

When you upgrade a virtual machine, the changes will take place immediately. Your next bill will be pro-rated to reflect this upgrade.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Next to Instance Type, click Resize.
  5. Click Increase CPU / RAM.
  6. Select the desired virtual machine type, and then review the information on the right screen. 
  7. Click Resize VM.
  8. Click Resize VM again.
Downgrade a Virtual Machine

When you downgrade a virtual machine, the changes will take place immediately. Also, to complete the downgrade, your virtual machine will be rebooted.

Your bill will be pro-rated to reflect this change.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Next to Instance Type, click Resize.
  5. Click Decrease CPU / RAM.
  6. Select the desired virtual machine type, and then review the information on the right screen. 
  7. Click Resize VM.
  8. Click Resize VM again.
 Add Disk Space To An Existing Virtual Machine


Add Disk Space to an Existing Virtual Machine

You can add the following types of storage to your virtual machine: 

Storage TypeMinimum (in GB)Maximum (in GB)
RAW2502000
SSD10500
Fluid502000
  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Next to Storage, click Manage Storage. Or, click the Storage tab.
  5. Click Add A Disk.
  6. Select your desired Storage and Disk Size, and then click Add Disk. 
 Move A Virtual Machine To A Different Workload

Move a Virtual Machine to a Different Workload

You can use these instructions to move a virtual machine from one workload into a different, existing workload. 

You cannot create a workload without a virtual machine. In other words, you cannot create an empty workload. If you have not created additional workloads, see Workloads.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure. 

  2. Click Workloads.

  3. Select the original workload that contains the desired virtual machine. 
  4. Hover over the desired virtual machine, and then click the vertical ellipses. 
  5. Click Move. 
  6. Select the desired workload and tier. 
  7. Click Move. 



Add Tags and Notes to a Virtual Machine

You can use the Tags + Notes section to add tags to your instance, to improve categorization and search capabilities. You can also add notes to help track changes and tasks related to an instance.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Click Tags + Notes. 
    1. In the Tags section, enter the desired tag, then click the ( + ) symbol to add.

      1. Multiple tags may be added.

    2. In the Notes section, enter the desired note.
  5. Click Save Changes.



Remove Tags and Notes from a Virtual Machine

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Click Tags + Notes. 
    1. In the Tags section, click the "X" next to the tag that you want to remove.
    2. In the Notes section, delete or edit the note.
  5. Click Save Changes.


Hide an Offline Virtual Machine

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Infrastructure.

  2. Click Virtual Machines.

  3. Hover over the plus ( + ) icon, and then click the Virtual Machine Settings icon.

  4. In the window on the right-hand side of the screen, enable the Auto Remove VM’s Option.

    1. Use the Remove VM’s After drop-down menu options allows users to automatically remove Virtual Machines from AMP after a machine shows offline for a predetermined time frame.

    2. Select your desired time frame.

  5. Click Save.

Delete a Virtual Machine

Armor recommends that you regularly review, and possibly remove, virtual machines that are offline. These virtual machines may affect the data that appears in the Security Dashboard.

You can only delete virtual machines that are offline (Power Off). 

If you delete a virtual machine before the end of the billing cycle, you will still be charged for the full amount; however, in the next invoice, you will receive a credit to offset the cost.

Additionally, any add-on products or add-on subscriptions associated with the deleted virtual machine must be canceled separately.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and hover over the desired virtual machine.
  4. Click the vertical ellipses.
  5. Click Power Off.
  6. Click Power Off again.
  7. Hover over the virtual machine, and then click the vertical ellipses.
  8. Click Delete.
  9. Click Delete VM.



View CPU and Memory Information 

You can use the Monitoring section to view the CPU utilization (displayed in percentages) and memory utilization (measured in gigabytes) for a specified virtual machine. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Locate and select the desired virtual machine.
  4. Click Monitoring. 
  5. (Optional) To view usage information from a particular time period, click the calendar icon, select a date range, and then click Apply. 
  6. (Optional) In the graph, hover over a particular point to view the specific usage information for a particular date and time. 

Based on the date and time range that you select, the display settings of the graphs will update accordingly.

Selected time rangeInitial range of data returned by AMPDisplayed interval on the x-axisSample image
Less than or equal to an hour1 hour1-minute intervals 

More than an hour, but less than 24 hours1 day10-minute intervals 

More than 24 hours, but less than 7 days1 week2-hour intervals 

More than 7 days, but less than 30 days30 days12-hour intervals 

More than 30 days1 year2-day intervals 


Virtual Machine Templates

Users can create Virtual Machine templates based on existing virtual machines and deploy templates within AMP.


Create a Template

  1. In AMP, navigate to the Templates screen.
  2. Click the + button.

  3. Complete the New VM Template Form

    FieldDescription
    NameThe name of the template
    Location

    The data center where the template will be stored

    The deployed VM will have the same datacenter location as the template from which it was deployed from

    Source Virtual Machine

    Choose the VM source from the dropdown

    Templates can only be made from a VM in a good state. Templates cannot be made from a VM in an offline or pending state

  4. Click Create Template.


Deploy a Template

  1. In AMP, navigate to the Templates screen.
  2. Click the menu buttons next to the name of the template to be deployed
  3. Click Deploy 
    1. User will be taken to the VM Configure screen. Template configuration will be auto populated
  4. Complete the form
  5. Click Purchase


Related Documentation 




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