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Configure multi-factor authentication for your account

Every time you log into the Armor Management Portal (AMP), you must connect via a multi-factor authentication (MFA) method. There are two MFA methods: 

  • Phone call
    • Every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP. 
  • Phone application (Microsoft Authenticator)
    • Every time you log into AMP, you will receive a message on your phone from the application. Open the application, and then click Verify to access AMP. 

Configure MFA as a phone call

After you have configured your AMP account to use this method, every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP. 

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.  
  2. In the drop-down menu, select Settings
  3. Click Security + Authentication
  4. For MFA Settings, click Phone Call
  5. In Country, select your country's abbreviation and country code. 
  6. In Phone Number, enter your phone number. 
    • You can include spaces and special characters. 
  7. (Optional) In Extension, enter your phone number's extension. 
    • You can only include numbers. 
    • Do not enter "x" or "ext." 
  8. Click validate your new phone number. This process may take a few minutes. 
  9. When your phone rings, answer the phone and follow the instructions. 

    Every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP. 

  10. Click Save Changes

Configure MFA as a phone application (Microsoft Authenticator)

This application is available to iPhone users and Android users. 

To use this application, you must have the Write Identity permission assigned to your account.

This permission allows you to update account-level information, such as:

  • Invite and remove users
  • Create, update, and remove roles
  • Assign and unassign roles to users
  • Unlock a user after several failed login attempts
  • Update your MFA preferences

To learn how to update your permissions, see:

You cannot use the Multi-Factor Authentication (MFA) application from Microsoft on your first login into the Armor Management Portal (AMP). You must first access AMP via the phone call method. After you log into AMP, you can then configure your account to use the application from Microsoft. 

After you have configured your AMP account to use this application, every time you log into AMP, you will receive a message on your phone device from the application. Open the application, and then click Verify to access AMP. 

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses. 
  2. In the drop-down menu, select Settings
  3. Click Security + Authentication
  4. For MFA Settings, click Microsoft Authenticator
  5. Click Configure App
  6. In your phone device, download the application called Microsoft Authenticator.
  7. Open the application. 
  8. (Optional) For some users, you must allow the application to send you notifications. 
  9. In your phone device, click Add account
  10. Select an account type. 
  11. (Optional) For some users, you must allow the application to access your phone's camera.  
  12. When the camera is activated, scan the QR code that appears in AMP.
  13. When a new account has been created in the application, click I have scanned the QR in AMP.
  14. Click Verify & Apply MFA Changes. This step may take a few minutes to complete. 

    Every time you log into AMP, you will receive a message on your phone from the application. Open the application, and then select Verify or Approve to access AMP.  The application does not need to be opened for you to receive the authentication request. 


Troubleshoot MFA for a new phone device or phone number

Every time you log into the Armor Management Portal (AMP), you must connect via a multi-factor authentication (MFA) method that is specific to your phone device or phone number. As a result, if you change your phone device or phone number, you may need to perform additonal steps in order to maintain access to your AMP account.

Review the following scenarios to learn how to maintain access to your AMP account: 


 If you have your current phone device and a new phone device available

You can use these instructions if you:

  • Will soon switch phone devices
  • Have both phone devices available
  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.  
  2. In the drop-down menu, select Settings
  3. Click Security + Authentication
  4. For MFA Settings, click Phone Call
  5. In Country, select your country's abbreviation and country code. 
  6. In Phone Number, enter the phone number of the new phone. 
    • You can include spaces and special characters. 
  7. (Optional) In Extension, enter your phone number's extension. 
    • You can only include numbers. 
    • Do not enter "x" or "ext." 
  8. Click validate your new phone number. This process may take a few minutes. 
  9. When your phone rings, answer the phone and follow the instructions. 

    Every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP. 

  10. Click Save Changes
  11. Turn off your old phone device, and then turn on your new phone device.
  12. Login to your AMP account. 
    • You will receive a phone call on your new phone device. When your phone rings, answer the phone and follow the instructions. 
  13. In AMP, in the top, right corner, click the vertical ellipses. 
  14. In the drop-down menu, select Settings
  15. Click Security + Authentication
  16. For MFA Settings, click Microsoft Authenticator
  17. Click Configure App
  18. In your new phone device, download the application called Microsoft Authenticator.
  19. Open the application. 
  20. (Optional) For some users, you must allow the application to send you notifications. 
  21. In your phone device, click Add account
  22. Select an account type. 
  23. (Optional) For some users, you must allow the application to access your phone's camera.  
  24. When the camera is activated, scan the QR code in AMP.
  25. When a new account has been created in the application, click I have scanned the QR in AMP.
  26. Click Verify & Apply MFA Changes. This step may take a few minutes to complete. 



 If you use the phone call method, and you have already changed your phone number

You can use these instructions if you:

  • Used the phone call method to access AMP
  • Already switched to a different phone number
  1. Contact Armor Support to update your phone number.
    • For the United States office, call + 1 877 262 3473. For the United Kingdom office, call +44 800 500 3167.


 If you use the phone application (Microsoft Authenticator) method, and you have already changed your phone device

You can use these instructions if you:

  • Used the phone application (Microsoft Authenticator) to access AMP
  • Already switched to a different phone device
  1. Contact Armor Support to update your phone number.
    • For the United States office, call + 1 877 262 3473. For the United Kingdom office, call +44 800 500 3167.
    • Internally, Armor Support will change your MFA preference to the phone call method. Afterwards, once you access AMP via the phone call method, you can update your MFA preference.

After you access AMP, you can update your MFA preferences and use the phone application (Microsoft Authenticator) method. To learn more, see Configure MFA via Microsoft Authenticator application.





Create and invite a user account

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Click the plus ( + ) icon. 
  4. Complete the First Name, Last Name, and Email Address fields. 
    • The email address you enter will be the username. 
  5. Select a role for this user. 
  6. Click Create User. An email will be sent to the user. After 96 hours, the sign-up link in the email will expire.
    • If the link expires, you can resend the user invitation. In the Users screen, hover over the desired user, click the vertical ellipses, and then select Resend Invitation.
    • If you want to remove this newly created / invited user from your account, see Remove a newly created / invited user from your account.


Remove a newly created / invited user from your account

You can remove a user account that is in the Invited status or Enabled status.  

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate the newly created user. 
  4. Hover over the user, and then click the vertical ellipses. 
  5. Select Remove User from Account
  6. Click OK.  

Accept and complete a user invitation

In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.
  1. In the email from Armor, click the sign-up link to access the Redeem Invitation screen.
  2. Note your Armor username. 
  3. In Password and Confirm Password, create and enter an account password. 
    • Your password must be at least 12 characters in length.
    • Your password must contain an upper-case character, a lower-case character, a number, and a special character.
    • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
    • You can only change your password once every 24 hours.
    • Passwords expire after 45 days. 
    • After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.
    • After 15 minutes of inactivity, you will be logged out of the Armor Management Portal (AMP).  
  4. Complete the Challenge Phrase and Challenge Response
    • If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response
    • Do not use inappropriate language or suggestive material. 
    • The answer must be at least five characters long. 
  5. In Phone Number, select your country code / flag, and then enter your phone number. 

    • This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.
    • In Phone Number, you can enter a phone number with spaces and special characters, such as (555) 555-555. 
    • (Optional) If your phone number contains an extension, in Extension, enter the number. You cannot include spaces or special characters in this field.
  6. Click Validate
  7. You will receive a phone call. Answer the phone, and then follow the instructions.
  8. After the call, click Submit. You will be taken to the Armor Management Portal (AMP) login page.
  9. Enter your username and password, and then click Login.
  10. You will receive a phone call. Answer the phone, and then follow the instructions to access AMP.



Switch to another user account

If you have multiple Armor Management Portal (AMP) accounts, you can simply switch to another user account. You do not have to logout and login again to access your other accounts. 

You can switch accounts while inside a specific page without being redirected to the home page. This function exists when you switch to another account that contains the same, corresponding page.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.  
  2. In the menu that appears, select the desired account. The screen will automatically refresh and load the selected account. 

Change your password

Some notes to consider when you create and change your password:

  • You can only change your password once every 24 hours.
  • Passwords expire after 45 days. 
  • You cannot use any of your previous 24 passwords.
  • After 6 failed login attempts, you will be locked out of your account for an hour.
    • You will be notified via email. 
    • An account administrator on your account or Armor support can unlock your account. 
  • After 15 minutes of inactivity, you will be logged out of the Armor Management Portal (AMP).  
  • You will receive an email from Armor to confirm that you have changed your password. If you wrongly receive this email, you must contact Armor immediately.
  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses. 
  2. Click Settings
  3. Click Security + Authentication
  4. In Old Password, enter your current password. 
  5. In Password and Password (Confirm), enter a new password. 
    • Your password must contain the following requirements:
      • At least 12 characters long
      • An upper-case letter
      • A lower-case letter
      • A number
      • A special character
    • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
  6. Click Update Password

Enable or disable a user account 

When you disable a user, you also disable the ability to edit their roles. You cannot add or remove a disabled user's roles.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Click Enable or Disable
  6. Click OK.

After you disable a user, you can then remove a user from your account.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Remove User from Account
  6. Click OK

Reset a forgotten password

You can only change your password once every 24 hours.

You can reset password via SMS or via email. 

Reset a password via SMS 

  1. In the login page, click Forgot Your Login?
  2. Enter your username, and then click Next
  3. Under SMS Message, click Continue. A text message will be sent to the phone number listed in your user account. 
  4. Enter the code from the text message, and then click Continue.  
  5. Enter a new password twice, and then click Save and Login
    • You will receive an error message if: 
      • Your passwords do not match. 
      • Your password does not meet the password requirements. 
      • Your password was changed less than 24 hours ago. 
      • Your password was already used. (You cannot use any of your previous 24 passwords.)
  6. After you reset your password, you will receive a phone call in order to authenticate. Answer the phone call, and then enter the pound (#) sign. Your screen will refresh to the landing page for the Armor Management Portal (AMP).

Reset a password via email

  1. In the login page, click Forgot Your Login?
  2. Enter your username, and then click Next
  3. Under Email, click Continue. An email will be sent to the email address listed in your user account. 
  4. Click the link in the email. 
  5. Enter a new password twice, and then click Save and Login.
    • You will receive an error message if: 
      • Your passwords do not match. 
      • Your password does not meet the password requirements. 
      • Your password was changed less than 24 hours ago. 
      • Your password was recently used. (You cannot use any of your previous 24 passwords.)
  6. After you reset your password, you will receive a phone call in order to authenticate. Answer the phone call, and then enter the pound (#) sign. Your screen will refresh to the landing page for the Armor Management Portal (AMP).

Update basic profile information

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses. 
  2. Click Settings
  3. Make your desired changes. 

  4. Click Update User

Create a role and add permissions

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Roles + Permissions
  3. Click the plus ( + ) icon. 
  4. In the top, right corner of the screen, hover over the gear icon. 
  5. Click the blue pencil (Rename) icon.
  6. In the window that appears, enter a descriptive name, and then click Rename Role.
  7. In the top menu, click Members
  8. In the field, enter and select the user (or users) to assign to the role. 
  9. In the top menu, click Permissions
  10. Mark the permissions to add to your role. 
  11. At the bottom of the screen, click Save Role


Assign a role to an existing user account 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Roles + Permissions
  3. Locate and select the desired role. 
  4. In the top menu, click Members
  5. In the field, enter and select the desired user. 
    • The change will be automatically saved. 
    • The user will have immeidate access to the permissions within the role. 

Configure notification preferences

Armor recommends that you configure your account to receive notifications for TicketAccount, Billing, and Technical events.

Ticket

You will receive a notification when:

  • There is an update on a ticket you submitted.
  • There is an update on a ticket that you have been added to.
Account

You will receive a notification when:

  • A password expires in 14 days.
  • A password expires in 7 days.
  • A password expires in 24 hours.
  • A password has expired.
Billing

You will receive a notification when:

  • An invoice has posted. 
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).
TechnicalYou will receive a notification when a virtual machine will be deleted or downgraded.

You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings
  3. Click Notification Preferences.
  4. Use the slider to make your desired changes.
    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP). 
    • Select Email to receive notifications through email. 
    • You can select both notification options.
  5. Click Update Notification Preference to save your changes. 



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