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Create a support ticket

To receive technical support, Armor recommends that you submit a support ticket via the Armor Management Portal (AMP)

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click the plus ( + ) icon. 
    • If you do need see a plus icon, then in the top menu click Create a new ticket
  4. In Subject, enter a descriptive name. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Description, enter useful details that can help Armor quickly troubleshoot the problem. For example, consider the following questions: 
    • What is the specific issue? 
    • What are the steps to reproduce the issue? 
    • What is the level of business impact? 
    • Are there additional contacts that should be notified? 
    • Have there been any troubleshooting steps already performed? 
    • Are there any error messages or screenshots to share?
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications

You can configure your account to receive a notification when a support ticket has been updated. 

To learn, see Configure Notification Preferences


View a support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 

Add a recipient to an existing support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 
  4. In the right menu, under Add Recipient, enter the name or username of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding X icon.

Delete (close) a ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket.
  4. Hover over the gear icon, and then click the Close Ticket icon. 

Chat with Armor

Armor Sales is available via chat from 8:00AM to 5:00PM Central Standard Time.

Armor Support is available via chat 24 hours a day

  1. In the Armor Management Portal (AMP), in the top bar, click the chat icon.
  2. Select Chat with Support or Chat with Sales.   


Call Armor

For the United States office, call +1 877 262 3473.

For the United Kingdom office, call +44 800 500 3167.


Troubleshoot Tickets + Notifications screen

If you do not see any tickets in the Tickets + Notifications screen, consider that:







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