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Generally, this section applies to both Armor Complete and Armor Anywhere users; however, review the table below to make sure the specific API call is compatible with your product. 

API callDescriptionProduct compatibility
Get TicketsThe Get Tickets API retrieves a list of support tickets associated with your account, including support tickets where you are included as a recipient.  
  • Armor Complete
  • Armor Anywhere
Get Ticket EntriesThe Get Ticket Entries API displays details for support ticket associated with your account, including support tickets where you are included as a recipient.  
  • Armor Complete
  • Armor Anywhere
Get Ticket CountThe Get Ticket Count API retrieves the number of tickets created for the account. 
  • Armor Complete
  • Armor Anywhere
Get TicketThe Get Ticket API displays the details for a specific ticket. 
  • Armor Complete
  • Armor Anywhere
Get Ticket Meta-DataThe Get Ticket Meta-Data API displays detailed information for a a list of support tickets associated with your account, including support tickets where you are included as a recipient.  
  • Armor Complete
  • Armor Anywhere
Get Ticket AttachmentsThe Get Ticket Attachments API returns the attachment associated with a specified ticket.  
  • Armor Complete
  • Armor Anywhere
Create TicketThe Create Ticket API creates a new ticket.
  • Armor Complete
  • Armor Anywhere
Post Ticket CommentThe Post Ticket Comment API adds a comment to a ticket.
  • Armor Complete
  • Armor Anywhere
Submit Ticket Comment FeedbackThe Post Authorize API submits feedback to a comment on a ticket. 
  • Armor Complete
  • Armor Anywhere
Favorite a TicketThe Favorite a Ticket API adds (or removes) the specified ticket to your list of favorite tickets.
  • Armor Complete
  • Armor Anywhere
Close a TicketThe Close a Ticket API closes a ticket.
  • Armor Complete
  • Armor Anywhere

Re-open a Ticket

The Re-open a Ticket API opens an existing ticket. 
  • Armor Complete
  • Armor Anywhere
Remove Ticket RecipientsThe Remove Ticket Recipients API removes a recipient from a ticket. 
  • Armor Complete
  • Armor Anywhere
Add Recipient to a TicketThe Add Recipient to a Ticket API adds a recipient to a ticket. 
  • Armor Complete
  • Armor Anywhere
Remove Related Ticket AssociationThe Remove Related Ticket Association API removes a related ticket association.
  • Armor Complete
  • Armor Anywhere
Add Related Ticket AssociationThe Add Related Ticket Association API creates a related ticket association. 
  • Armor Complete
  • Armor Anywhere
Remove a Tag from a TicketThe Remove a Tag From a Ticket API deletes a tag from a ticket. 
  • Armor Complete
  • Armor Anywhere
Add a Tag to a TicketThe Add a Tag to a Ticket API adds a tag to a ticket. 
  • Armor Complete
  • Armor Anywhere
Rate a TicketThe Rate a Ticket API adds a numeric rating to a support ticket. 
  • Armor Complete
  • Armor Anywhere
Mark a Ticket as ReadThe Mark a Ticket as Read API labels a specified ticket as read.
  • Armor Complete
  • Armor Anywhere



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