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Notification methods

Armor recommends that you configure your account to receive notifications regarding important activity in your Armor Management Portal (AMP) account. 


Subscribe to data center notifications

This topic only applies to Armor Complete users. 

You can use Armor's StatusHub page to review the status of Armor's infrastructure, as well as other Armor services, such as the Armor Management Portal (AMP).

Additionally, you can use StatusHub to receive notifications and updates regarding infrastructure outages.

  1. Access Armor's StatusHub page
  2. In the top menu, click Subscribe
  3. Select your desired notification method (Email, SMS, Slack, or Webhook), and then enter the corresponding information, such as your email address for the Email tab. 
  4. Select a notification type. There are two options.  
    1. To receive information about every Armor service, click All services. This option will send you information about: 
      1. All data centers
      2. Gen 3 portal (my.armor.com)
      3. Armor API
      4. Gen 4 portal (amp.armor.com)
    2. To receive information about specific Armor services, click Selected Services
      1. Next to Choose services, click Select.   
      2. Click the desired data center, and then click Select to receive information for every infrastructure component for that data center.  
  5. During an unexpected outage (or incident), you may receive multiple updates regarding the status of an outage.
    • To receive multiple updates during an outage, select OFF for Do not notify on intermediate incident updates.
    • To simply receive one notification regarding the beginning of an outage, and then one notification regarding the completion of an outage, select ON for Do not notify on intermediate incident updates.
  6. Click Subscribe


Configure notification preferences in AMP

Armor recommends that you configure your account to receive notifications for TicketAccount, Billing, and Technical events.

Ticket

You will receive a notification when:

  • There is an update on a ticket you submitted.
  • There is an update on a ticket that you have been added to.
Account

You will receive a notification when:

  • A password expires in 14 days.
  • A password expires in 7 days.
  • A password expires in 24 hours.
  • A password has expired.
Billing

You will receive a notification when:

  • An invoice has posted. 
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Set as Primary Billing Contact
  6. Click OK
TechnicalYou will receive a notification when a virtual machine will be deleted or downgraded.

You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings
  3. Click Notification Preferences.
  4. Use the slider to make your desired changes.
    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP). 
    • Select Email to receive notifications through email. 
    • You can select both notification options.
  5. Click Update Notification Preference to save your changes. 


Contact Armor Support

The Armor Onboarding and Support teams are your primary points of contact. 

Detailed information about specific contacts are located in your welcome email, as well as the Overview section of the Account screen in the Armor Management Portal (AMP).

You can reach the Armor Support via: 

  • Support ticket
  • Live chat
  • Phone call

Contact Armor Support via a support ticket

To receive technical support, Armor recommends that you submit a support ticket via the Armor Management Portal (AMP)

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click the plus ( + ) icon. 
    • If you do need see a plus icon, then in the top menu click Create a new ticket
  4. In Subject, enter a descriptive name. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Description, enter useful details that can help Armor quickly troubleshoot the problem. For example, consider the following questions: 
    • What is the specific issue? 
    • What are the steps to reproduce the issue? 
    • What is the level of business impact? 
    • Are there additional contacts that should be notified? 
    • Have there been any troubleshooting steps already performed? 
    • Are there any error messages or screenshots to share?
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications

You can configure your account to receive a notification when a support ticket has been updated. 

To learn, see Configure Notification Preferences

To learn more about the Support screen, see Support Tickets


Contact Armor Support via live chat 

Armor Sales is available via chat from 8:00AM to 5:00PM Central Standard Time.

Armor Support is available via chat 24 hours a day

  1. In the Armor Management Portal (AMP), in the top bar, click the chat icon.
  2. Select Chat with Support or Chat with Sales.   


Contact Armor Support via a phone call

For the United States office, call +1 877 262 3473.

For the United Kingdom office, call +44 800 500 3167.





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