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This topic only applies to Armor Complete users. 

Armor offers one free SSL VPN access per account.

To fully use this screen, you must have the following permissions assigned to your account:

  • Write SSL VPN Devices and Users
  • Read SSL VPN Devices and Users
  • Read Virtual Data Centers



Enable and install your SSL VPN access 

If you have created a virtual machine, then you must enable and install your SSL VPN client. 

These instructions apply to account administrators.

If you have the Continuous Server Replication (Disaster Recovery) add-on product in your account, then you must download the SSL VPN client for the appropriate live recovery environment.

  • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
  • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 

If you have accounts in multiple virtual data centers, you must install SSL/VPN for each data center. 

If you run Ubuntu 16.x, then please review Install SSL VPN Client for Ubuntu 16.x.

If you run Ubuntu 18.x, then please review Install SSL VPN Client for Ubuntu 18.x.

Account administrators should use these instructions to enable and download the client for their account. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. In the top bar, select the data center that corresponds to your virtual machine. 
    • If you have virtual machines in other data centers, then you must download the client for every data center you use. 
  4. Under Active Members, type and select your username.
    • When you add your username, the Download SSL VPN Client box will appear above the table. 
  5. Based on your operating system, select the appropriate client to download, and then follow the on-screen instructions. 
    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP). 

      For Windows users, the client will download as a .zip file.

      • Extract the installation files to your local hard drive.
      • Launch the installer.exe file to begin the installation. 

      For Mac OS users, the client will download as a .tgz file.

      • Extract the installation files to your local hard drive.
      • Access the mac_phat_client folder, and then run the naclient.pkg installer.
      • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)
      • To launch the SSL VPN client, in your Applications folder, search for naclient.
  6. If you have virtual machines in other data centers, then you must download the client for every data center you use. Repeat these steps for additional data centers.


Enable SSL VPN access for your user

If you have created a virtual machine, then you must enable and install your SSL VPN access. 

These instructions apply to account administrators.

In order to download and install the SSL VPN client, your users must have the following permissions assigned to their account:

  • Write SSL VPN Devices and Users 
  • Read SSL VPN Devices and Users
  • Read Virtual Data Centers 

To learn more about roles and permissions, see Roles and Permissions (Armor Complete).


Only an account administrator can enable the SSL VPN client for their user. Afterwards, the user can access the Armor Management Portal (AMP) to download the client. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. In the top bar, select the data center that corresponds to your virtual machine. 
    • If you have virtual machines in multiple data centers, then you must download the client for every data center you use.
  4. Under Active Members, type and select the desired username.
    • The user can now access to AMP to download their SSL VPN client. 
    • Armor recommends that you send the user the following link to help the user download and install the client: Download and install the SSL/VPN client


Download and install your SSL VPN 

These instructions apply to non-account administrators.

In order to download and install the SSL VPN client, the following permissions must be assigned to your account:

  • WriteSSL VPN Devices and Users 
  • Read SSL VPN Devices and Users
  • Read Virtual Data Centers 

Your account administrator may need to add these permissions to your account.

To learn more about roles and permissions, see Roles and Permissions (Armor Complete).


  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. In the top bar, select the data center that corresponds to your virtual machine. 
  4. Based on your operating system, select the appropriate client to download, and then follow the on-screen instructions. 
    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP). 

      For Windows users, the client will download as a .zip file.

      • Extract the installation files to your local hard drive.
      • Launch the installer.exe file to begin the installation. 

      For Mac OS users, the client will download as a .tgz file.

      • Extract the installation files to your local hard drive.
      • Access the mac_phat_client folder, and then run the naclient.pkg installer.
      • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)
      • To launch the SSL VPN client, in your Applications folder, search for naclient.
  5. If you have virtual machines in other data centers, then you must download the client for every data center you use. Repeat these steps for additional data centers.

Disable SSL VPN for your user 

These instructions apply to account administrators.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. In the top bar, select the desired data center. 
  4. Locate and hover over the desired user.
  5. Click the trash icon that appears. 
  6. Click Remove Access


Troubleshoot SSL VPN screen

If you are unable to download and install the SSL VPN client, consider that:

  • Your account administrator has not enabled the client for your account. 
  • You do not have permission to download the client.  
    • You must have the Write SSL VPN Devices and Users, Read SSL VPN Devices and Users, and Read Virtual Data Centers permissions enabled. Contact your account administrator to enable these permissions. To learn how to update your permissions, see Roles and Permissions (Armor Complete).

Review API calls 


Related documentation 



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