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This API call applies to both Armor Complete and Armor Anywhere users.

The Remove a Tag From a Ticket API deletes a tag from a ticket. 

You can use the Get Ticket Meta-Data API to find the ticket number.

Sample request


  tag: "Web"


The following table describes the different parts of this API call: 

API Call / URLMethod / Type

The following table describes the parameter (or parameters) for this API call:

ParameterDescriptionFormatRequired or optionalExample
ticketNumberThe number of the ticket you want to editIntegerRequired271
tagThe tag to removeInt (Or is it string?)RequiredWeb

Sample return

     "tags": [],
             "id": "fc229de0-7ecc-48f2-a626-361152aa61d8",
             "text": "Check VM",
             "commentorId": "e4009140-a3c2-459d-b6ff-fcbbfc9b75f7",
             "commentorName": "Robert Smith",
             "commentorEmail": "",
             "date": "2015-01-07T03:23:32.09",
             "isPublic": true,
             "attachments": [],
             "feedback": 0,
             "reason": 0,
             "read": false
     "recipients":  [
             "id": 2152,
             "firstName": "Addison",
             "lastName": "Smith",
             "emailAddress": "",
             "account": false,
             "billing": false,
             "technical": false,
             "partner": false
             "id": 1100,
             "firstName": "Robert",
             "lastName": "Smith",
             "emailAddress": "",
             "account": false,
             "billing": false,
             "technical": false,
             "partner": false
     "relatedServers": [],
     "relatedTickets": [
             "ticketNumber": 1478,
             "title": "Check VM"
     "ticketNumber": 1486,
     "title": "VM Check",
     "type": "ticket",
     "status": "Open",
     "isClosed": false,
     "priority": 0,
     "sensitivity": null,
     "dateCreated": "2015-01-07T03:23:31.763",
     "dateModified": "2015-01-07T03:23:31.763",
     "createdByUserId": 1100,
     "lastResponderName": "Robert Smith",
     "lastResponderExcerpt": "Check VM",
     "lastResponseDate": "2015-01-07T03:23:32.09",
     "starred": false,
     "read": false,
     "userRating": 0
Invalid Request
 "Message": "Invalid request"