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Run A Malware Scan


In the Malware Protection screen, you can run a manual scan for your virtual machine or instance. 

  • The Scan button will display for a particular virtual machine or instance if the sub-agent has heartbeated within the last four hours, AND a scan is not already in progress for that virtual machine or instance.
  • The Scan button will NOT display if an initial scan has not been performed by Trend Micro, nor if the sub-agent has not heartbeated for that particular virtual machine or instance within the last four hours.
  • The Scan button will be disabled if there are five active scans running on the account.
  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security

  2. Click Malware Protection.

  3. Within the Malware Protection Service table, locate the desired virtual machine or instance, then click Scan.

    1. The Scan column will display Scanning while the scan is running.

The number of active scans will display in the top right corner of the table.


View Malware Scan Activity


In the Malware Protection screen, on the Scan Activity tab, you can view details on current and past scans. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security

  2. Click Malware Protection.

  3. Click Scan Activity.

The number of active scans will display in the top right corner of the table.

Column

Description

NameThis column displays the name of the virtual machine or instance.
UserThis column displays the name of the user who initiated the scan.
Time Started

This column displays the date and time that the scan was initiated.

Last UpdatedThis column displays the date and time of the last status check for the scan.
Status

This column displays the status of the scan:

  • Pending indicates that the scan is currently in the queue.
  • Started indicates that the scan has been initiated, but is still in-progress.
  • Completed indicates that the scan has run successfully.
  • Paused indicates that the scan has been paused.
  • Resumed indicates that the scan has resumed running (after being paused).
  • Failed indicates that the scan did not run successfully.



Troubleshooting

Armor troubleshoots servers that contain Malware Protection subcomponents in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.

  1. In the Armor Management Portal (AMP), click Support, and then click Tickets
  2. Click Create a Ticket.
  3. Select or search for the desired category for your ticket request type.
  4. Complete the missing fields.
    1. In Description, enter useful details that can help Armor quickly troubleshoot the problem.
  5. Click Create
  6. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets




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