- Created by George Alpizar, last modified by Nichelle Green on Dec 05, 2019
Before you begin, to better understand the upgrade process, Armor recommends that you review the FAQs for Generation 4 Upgrade documentation.
This document only applies to Armor Complete account administrators who have been notified by Armor to perform two pre-upgrade tasks.
24 hours before your scheduled upgrade begins, you will receive an invitation from Armor to complete the account signup process to access the Armor Management Portal (AMP).
Before the upgrade process begins, Armor recommends that you complete the two tasks below so that after the upgrade process is complete, you and your users can easily access AMP.
Step 1: Open the Account Signup Email
- In the email from Armor, click the link.
- You will be redirected to enter your account security information, including payment information.
- If you already coordinated your payment process with Armor, then you will not see the payment screen.
- You will be redirected to enter your account security information, including payment information.
Step 2: Complete Your Security Information
In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.
- Note your Armor username.
- The Username will be pre-populated with the email address of the Primary Contact for the account.
- In Password and Confirm Password, create and enter an account password.
- Your password must be at least 12 characters in length.
- Your password must contain an upper-case character, a lower-case character, a number, and a special character.
- Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
- You can only change your password once every 24 hours.
- Passwords expire after 60 days.
- After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.
- After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).
- Complete the Challenge Phrase and Challenge Response.
- If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response.
- Do not use inappropriate language or suggestive material.
- The answer must be at least five characters long.
- In Phone Number, select your country code / flag, and then enter your phone number.
- This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.
- You can enter a phone number with spaces and special characters, such as (555) 555-555.
- (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.
- Click Validate to validate the phone number entered.
- You will receive a phone call; answer the phone, and then follow the instructions.
- (Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see Configure multi-factor authentication for your account.
- Click Continue.
If you already coordinated with Armor to pay with a check, then you will beredirected to Armor Management Portal (AMP) login screen..
Step 3: Complete Your Payment Information
- In Currency, select your currency.
- (Optional) If your business is tax exempt, select I'm tax exempt.
- In Tax Exempt ID, enter a valid tax exempt ID.
- For Payment Method, mark the desired payment (credit card or bank account).
Option 1: Credit Card
Cardholder Name, Address, City, State, and Postal Code will be pre-populated with the name and contact information for the Primary Contact on the account.
- In Card Number, enter the credit card number.
- In Expiration Date, select the appropriate month and year.
- In CVV, enter the verification number for the credit card
- In Country, select the corresponding country.
- Click Submit.
- You will be redirected to Armor Management Portal (AMP) login screen.
Option 2: ACH Bank Debit
- In ABA / Routing Number, enter the corresponding banking number.
- In Bank Account Number, enter the account number.
- Select the appropriate Account Type.
- In Bank Name, enter the name of the banking institution.
- In Account Holder Name, enter the name of the account holder.
- Click Submit.
- You will be redirected to Armor Management Portal (AMP) login screen.
In the Armor Management Portal (AMP), roles are similar to job titles that you can create and assign to your users. You can populate these roles with specific permissions to restrict the type of access your users can have in AMP.
For example, if you have a user who simply needs accounting permissions in AMP, you can create an Accounting role, assign accounting-related permissions to the role, and then assign the Accounting role the specific user.
To prepare for the upgrade process, Armor has:
- Created three default roles (Admin, Technical, and Billing) with permissions
- Transferred your users into AMP
- Assigned one of the default roles to your users
Step 1: View default roles and permissions
Armor recommends that you review the assigned roles, along with their corresponding permissions.
Permissions
The default Admin role contains every permission available.
The Admin role is automatically assigned to a new administrator account.
To review every available permission, see Review available permissions.
At a high-level, the default Billing role contains mostly read-only permissions.
Review the following table to better understand the specific permissions associated with the default Billing role.
AMP Screen | Permission | Description |
---|---|---|
Security Dashboard (landing page) | Read Dashboard Statistics | This permissions allows you to view the widgets (and corresponding data) that populate the security dashboard. These widgets display a high-level status of your virtual machines, agents, and open security incidents. |
Malware Protection | Read AVAM | This permissions allows you to view antivirus and anti-malware (malware protection) details for each virtual machine. |
FIM | Read FIM | This permissions allows you to view file integrity details for each virtual machine. |
Log Management | Read LogManagement | This permissions allows you to view high-level information for log collection for each virtual machine, such as:
|
Log Management | Read LogSearch | This permission allows you to view details for log collection, such as the specific log message, for each virtual machine. |
Firewall | Read Firewall | This permissions allows you to view details for firewall rules for each virtual machine. |
Marketplace | Read Product Catalog | This permission allows you to view available add-on products. You must have this permission enabled in your account in order to view purchased services and also to order new services in AMP. |
Marketplace (and My Products) | View Subscriptions | This permission allows you to view subscription-based add-on products in the My Products screen of the User Details screen. |
Workloads | Read Workload(s) | This permission allows you to view high-level data for workloads, such as
|
Virtual Machines / VM Details | Write Orders | This permission allows you to provision a new virtual machine. |
Virtual Machines / VM Details | Read Virtual Machine Stats | This permission allows you to view usage data for a virtual data. This data is displayed in a line graph. |
Virtual Machines / VM Details | Read Virtual Machine(s) | This permission allows you to view data for a virtual machine, such as
|
Virtual Machines / VM Details | Read Location(s) | This permission allows you to view a list of available Armor data centers when you manage your virtual machines. |
Virtual Machines / VM Details | Read Virtual Data Centers | This permission allows you to view the list of virtual environments in your account. |
Virtual Machines / VM Details | Read Server Replication | This permission allows you to view high-level data for the server replication (disaster recovery) add-on product. Specifically, this permission allows you to view:
|
Virtual Machines / VM Details | Read Tasks | This permission allows you to view pending tasks, such as a scheduled delete or downsize of a virtual machine. |
Virtual Machines / VM Details | Read Storage | This permission allows you to view disk and storage information for a virtual machine. |
IP Addresses | Read Network IP | This permission allows you to view data for unassigned and assigned public and private IP addresses |
IP Addresses | Read Network NAT | This permission allows you to view DNAT assignments. |
L2L VPN | Read Network L2L | This permission allows you to view high-level data for your L2L network tunnels. |
SSL/VPN | Read SSL VPN Devices and Users | This permission allows you to view the status of your users' SSL VPN client. |
Compliance | Read Compliance | This permission allows you to view information for the vulnerability scanning add-on product information. Specifically, you will see the status of the add-on product. |
Tickets + Notification | Read Ticket(s) | This permission allows you to view previous and current support tickets. |
Tickets + Notification | Write Ticket(s) | This permission allows you to create and follow a support ticket. |
Overview (Account screen) | Read Identity | This permission allows you to view the account-level information, such as
|
User Detail | Update Personal Identity | This permission allows you to update your personal account information, such as your:
|
User Detail | Read Notification(s) | This permission allows you to view the notification preferences for your users, such as a user's preference to receive an email regarding technical updates. |
Invoices | View Invoices | This permission allows you to view current and previous invoices. |
Payment Methods | Read Payment Information | This permission allows you to view current payment information, such as the primary payment method. |
Payment Methods | Write / Update Payment Information | This permission allows you to update the payment information, such as adding a new credit card or assigning a new primary payment method |
Not applicable | Read Entity Metadata | This permission allows you to view optional notes and tags that have been added to various AMP resources, such as a note added to a virtual machine. |
Not applicable | Write Entity Metadata | This permission allows you to add, update, and delete optional notes and tags to various AMP resource, such as adding a note to a virtual machine. |
Not applicable | Global Search | This permission allows you to use the global search function throughout AMP. |
At a high-level, the default Technical role contains read-only and write-only permissions, with a focus on security and infrastructure resources in AMP.
Review the following table to better understand the specific permissions associated with the default Technical role.
AMP Screen | Permission | Description |
---|---|---|
Security Dashboard (landing page) | Read Dashboard Statistics | This permissions allows you to view the widgets (and corresponding data) that populate the security dashboard. These widgets display a high-level status of your virtual machines, agents, and open security incidents. |
Malware Protection | Read AVAM | This permissions allows you to view antivirus and anti-malware (malware protection) details for each virtual machine. |
FIM | Read FIM | This permissions allows you to view file integrity details for each virtual machine. |
Log Management | Read LogManagement | This permissions allows you to view high-level information for log collection for each virtual machine, such as:
|
Log Management | Read LogSearch | This permission allows you to view details for log collection, such as the specific log message, for each virtual machine. |
Log Management | Write LogManagement | This permission allows you to update the log management service, specifically the permission to upgrade the log retention plan. |
Firewall | Read Firewall | This permissions allows you to view details for firewall rules for each virtual machine. |
Firewall | Write Firewall | This permissions allows you to add, update, or delete firewall rules. |
Marketplace | Read Product Catalog | This permission allows you to view available add-on products. You must have this permission enabled in your account in order to view purchased services and also to order new services in AMP. |
Marketplace (and My Products) | View Subscriptions | This permission allows you to view subscription-based add-on products in the My Products screen of the User Details screen. |
Marketplace (and My Products) | Write Subscriptions | This permission allows you to view the Armor Marketplace, as well as add and cancel subscription-based add-on products. Specifically, you can add the subscription in the Armor Marketplace, and then cancel the subscription in the My Products screen of the User Details screen. |
Workloads | Read Workload(s) | This permission allows you to view high-level data for workloads, such as
|
Workloads | Write Workload | This permission allows you to create, update, and remove workloads and tiers. |
Virtual Machines / VM Details | Write Orders | This permission allows you to provision a new virtual machine. |
Virtual Machines / VM Details | Read Virtual Machine Stats | This permission allows you to view usage data for a virtual data. This data is displayed in a line graph. |
Virtual Machines / VM Details | Read Virtual Machine(s) | This permission allows you to view data for a virtual machine, such as
|
Virtual Machines / VM Details | Scale Virtual Machine | This permission allows you upgrade or downgrade (resize) the size of a virtual machine. |
Virtual Machines / VM Details | Write Virtual Machine | This permission allows you to create, update, and remove virtual machines. |
Virtual Machines / VM Details | Read Location(s) | This permission allows you to view a list of available Armor data centers when you manage your virtual machines. |
Virtual Machines / VM Detail | Read Virtual Data Centers | This permission allows you to view the list of virtual environments in your account. |
Virtual Machines | Read Server Replication | This permission allows you to view high-level data for the server replication (disaster recovery) add-on product. Specifically, this permission allows you to view:
|
Virtual Machines | Write Server Replication | This permission allows you to order and cancel the server replication add-on product. |
Virtual Machines | Read Tasks | This permission allows you to view pending tasks, such as a scheduled delete or downsize of a virtual machine. |
Virtual Machines | Write Tasks | This permission allows you to schedule a delete or downsize of a virtual machine. |
Virtual Machines | Read Storage | This permission allows you to view disk and storage information for a virtual machine. |
IP Addresses | Read Network IP | This permission allows you to view data for unassigned and assigned public and private IP addresses |
IP Addresses | Write Network IP | This permission allows you to update an IP address, such as:
|
IP Addresses | Read Network NAT | This permission allows you to view DNAT assignments. |
IP Addresses | Write Network NAT | This permission allows you to add and remove DNAT assignments. |
L2L VPN | Read Network L2L | This permission allows you to view high-level data for your L2L network tunnels. |
L2L VPN | Write Network L2L | This permission allows you to add, update, and remove L2L tunnels. |
SSL/VPN | Read SSL VPN Devices and Users | This permission allows you to view the status of your users' SSL VPN client. |
SSL/VPN | Write SSL VPN Devices and User | This permission allows you to enable your users the ability to download and install the SSL VPN client. |
Compliance | Read Compliance | This permission allows you to view information for the vulnerability scanning add-on product information. Specifically, you will see the status of the add-on product. |
Compliance | Write Compliance | This permission allows you to upgrade, downgrade, or delete the vulnerability scanning add-on product. |
Tickets + Notification | Read Ticket(s) | This permission allows you to view previous and current support tickets. |
Tickets + Notification | Write Ticket(s) | This permission allows you to create and follow a support ticket. |
Overview (Account screen) | Read Identity | This permission allows you to view the account-level information, such as
|
User Detail | Update Personal Identity | This permission allows you to update your personal account information, such as your:
|
User Detail | Read Notification(s) | This permission allows you to view the notification preferences for your users, such as a user's preference to receive an email regarding technical updates. |
Not applicable | Read Entity Metadata | This permission allows you to view optional notes and tags that have been added to various AMP resources, such as a note added to a virtual machine. |
Not applicable | Write Entity Metadata | This permission allows you to add, update, and delete optional notes and tags to various AMP resource, such as adding a note to a virtual machine. |
Not applicable | Global Search | This permission allows you to use the global search function throughout AMP. |
(Optional) Step 2: Update assigned roles
- In the Armor Management Portal (AMP), in the left-side navigation, click Account.
- Click Roles + Permissions.
- Click Admin.
- Click Members.
- Review and confirm the list of assigned users.
- (Optional) To remove a user from this role, in the table, hover over the desired user, click the trash icon, and then click Remove Access.
- In the left-side navigation, click Roles + Permissions.
- Click Billing.
- Click Members.
- Review and confirm the list of assigned users.
- (Optional) To remove a user from this role, in the table, hover over the desired user, click the trash icon, and then click Remove Access.
- In the left-side navigation, click Roles + Permissions.
- Click Technical.
- Click Members.
- Review and confirm the list of assigned users.
- (Optional) To remove a user from this role, in the table, hover over the desired user, click the trash icon, and then click Remove Access.
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