Topics Discussed

Location on Firewall Account Activity

For Armor Secure Hosting, Firewall Account Activity records have been enhanced to record the location for new/edited rules and groups. This permits customers to differentiate changes to like-named records between different locations.

The location value is available within both the activity text and the expanded details. The latter value will be displayed as a separate column in the CSV file, which should aid offline analysis.

Enhancements to Performance Monitoring Ticketing

For Armor Secure Hosting, the automated tickets we generate for VM performance monitoring issues (CPQ & memory) will now be assigned to each account’s “Technical” Ticketing Organization.

Previously, these were assigned to individual users of an account which were configured to receive “Technical” notifications. Since not every account has at least one user configured to receive such notifications, customers may have lost visibility to VM performance issues.